MrBets Privacy Policy — How Your Information Is Kept Safe

1Introduction & Definitions

MrBets (mrbets.bet) provides online betting and gaming services to users in Bangladesh and other countries. This Privacy Policy explains in detail how information collected during your use of our platform is handled.

Key terms used in this policy:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, or phone number.
• Processing: Any activity involving the collection, storage, use, modification, or deletion of data.
• Third Party: Any external service provider or entity other than MrBets.
• Cookies: Small data files stored in your browser while you use the website.

By using MrBets, you consent to the processing of your information as described in this Privacy Policy. If you object to any part of it, please discontinue use of our services and contact us.

2What Information We Collect

MrBets collects certain information to improve service quality, protect accounts, and meet legal obligations. A detailed breakdown is provided below:

3How Collected Information Is Used

MrBets never uses your data unnecessarily. Every piece of information collected has a specific, defined purpose.

1. Account Management: To verify registration and login, and to keep your account secure.
2. Service Delivery: To manage betting, gaming, and transaction activity.
3. Security & Fraud Prevention: To detect suspicious activity and prevent account hijacking.
4. Legal Obligation: To comply with KYC and AML (Anti-Money Laundering) requirements.
5. Service Improvement: To analyze which features are used most and identify areas that need improvement.
6. Contact: To send important updates, payment confirmations, and (with your consent) promotional offers.

If you no longer wish to receive marketing emails, you can opt out at any time from your account settings.

4Who Your Data May Be Shared With and Why

MrBets does not sell your personal data. However, limited information may be shared with trusted third parties where necessary to operate the service.

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Identity Verification Services: Authorized service providers engaged to verify identity documents as part of the KYC process.
• Analytics Tools: Tools used for site performance analysis — no personally identifiable information is shared.
• Law Enforcement: MrBets may be required to disclose information to authorities in response to a court order or other legal obligation.

5Cookies & Tracking Technologies

MrBets uses cookies when you visit the website. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: Maintaining login sessions and security tokens — the site cannot function properly without these.
• Performance Cookies: Used to analyze site load times and identify pages with performance issues.
• Functional Cookies: To remember your preferences, such as language and betting layout.
• Marketing Cookies: Used to show you relevant ads — you have the option to disable these cookies.

Most browsers include settings to manage cookies. Disabling cookies entirely may cause some MrBets features to stop working.

6How We Protect Your Information

MrBets follows industry standards to protect your data, with security measures in place at both the technical and administrative levels.

• TLS/SSL Encryption: All communication between the website and our servers is protected with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only its hashed value is kept.
• Two-Factor Authentication (2FA): Enable SMS or app-based 2FA as an additional layer of account security.
• Secure Data Centers: Servers are stored in data centers secured with both physical and digital safeguards.
• Limited Access: Only employees who require access to specific data for their role are permitted to view it.
• Regular Security Audits: Regular penetration testing and vulnerability assessments are conducted.

7Your Data Rights

MrBets believes you should have full control over your personal data. You may exercise the following rights at any time:

• Right to Access: You can request to see what information MrBets holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, except where retention is required by law.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your information in a readable format.
• Marketing Opt-Out: You may opt out of receiving promotional communications at any time.

To exercise these rights support@mrbets.betSend us an email or reach us via live chat. Requests are typically responded to within 30 business days.

8How Long We Retain Your Data

MrBets does not retain data beyond what is necessary. However, certain information may be kept for a specified period where required by law.

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction History: Minimum 5 years — in compliance with financial regulations.
• KYC Documents: 5 years or as required by applicable law.
• Log Files: 6 months to 1 year.
• Marketing Data: Deleted immediately upon opt-out.

9Minor Protection Policy

MrBets is strictly for adults aged 18 and over. We take a firm stance on protecting minors.

• Date of birth is verified at the time of registration.
• If there is any doubt, identity verification is requested to confirm age.
• If a user is identified as a minor, their account is immediately suspended and the relevant authorities may be notified.
• MrBets does not knowingly collect or store any data relating to individuals under the age of 18.

10Privacy Policy Updates

MrBets may update this Privacy Policy in response to changes in technology, services, or applicable law. Registered users will be notified by email of any significant changes.

• The date of any changes will always be noted at the top of this page.
• A prominent banner will be displayed on the site for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions, please contact us: support@mrbets.bet